FAQ
DO YOU ALSO SHIP INTERNATIONALLY?
Absolutely, we ship worldwide with TRACKED PARCEL.
HOW MUCH ARE THE DELIVERY COSTS?
Delivery costs are calculated based on the weight of the items.
For other countries, fees vary depending on the weight of the items and the destination.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Orders for available items are shipped within 24 hours.
They are delivered in 1 to 2 weeks for Europe.
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order has been placed, it is sent as quickly as possible to one of our shipping centers, from which your item will be dispatched.
We will send you a confirmation email as soon as your package is shipped. You can then track the delivery progress on our website under the "Track My Order" tab using your email address and order number.
HOW DO I PLACE AN ORDER?
Simply choose your items and click the "ADD TO CART" button, repeat for each item, then go to your cart and follow the steps to complete your order up to payment. We will prepare it and send you an order confirmation email.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard bank cards as well as payments via Paypal. Checks and bank transfers are not accepted.
IS PAYMENT SECURE?
Absolutely, our store is fully secure, and we have an SSL encryption system to protect your personal and confidential data. We use Stripe and Paypal's secure payment systems.
I STILL HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?
Have you received the shipping confirmation for your order? If your order was shipped more than 2 weeks ago, contact us with your order number, we will launch an investigation and get back to you within 24 hours.
I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?
We are sorry, unfortunately, this can happen. Please contact us explaining the problem and attaching a photo as proof, we will do our best to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I BE REFUNDED?
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email, and return your items to the indicated address (a return number will be provided before return).
Returns are exclusively by post to our address, and return costs are at your expense, communicated by email in response to your request. Upon receipt, your order will be fully refunded.
To learn more, we invite you to consult the Returns page.
WHAT ARE THE CONDITIONS TO BENEFIT FROM THE "SATISFIED OR REFUNDED" GUARANTEE?
You must be within 14 days from the date of receipt of your order to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return to follow the indicated procedure, and the product must be returned to us in its original condition and packaging.
IN WHICH CASES WILL I NOT BE REFUNDED?
- If the product has been used and is therefore not resalable in its current state.
- If the shipment did not arrive due to an error in the delivery address provided during the order.
- If the return process has not been followed.
To learn more, we invite you to consult the returns page.